FAQ
Frequently asked questions.
Straight answers about how engagements work, across every service we deliver.
ICT Borders designs, deploys and supports enterprise ICT infrastructure — networking, cybersecurity, data centres, surveillance, fleet telematics, cloud platforms and unified communications — for organisations that need it to work reliably.
Yes. The industries listed reflect where we have the deepest delivery experience, but our services apply to any organisation running mission-critical ICT infrastructure.
Most engagements start with a solution briefing — a conversation about what you're trying to achieve, followed by a scoping assessment before we propose an architecture.
We plan SD-WAN migrations in phases with parallel-run cutover windows specifically to avoid downtime, though the approach depends on your existing topology and risk tolerance.
Yes, structured cabling and containment for new sites and fit-outs is part of our enterprise networking service.
Yes, SOC monitoring and incident response is available as part of our cybersecurity and managed services offerings.
We can help close identified gaps in your security posture and produce the documentation typically required for an audit, though we recommend confirming specific requirements with your compliance body.
Yes — data centre consolidation, including workload migration and disaster recovery design, is a core part of our data centre service.
Yes, we design hybrid architectures that connect on-premises data centre infrastructure with cloud platforms as a single managed estate.
In many cases existing IP cameras can be integrated into a new video management platform. Compatibility is confirmed during the site assessment.
Yes, AI-assisted video analytics for object detection and perimeter monitoring is available as part of our surveillance service, depending on the platform selected.
Installation timelines depend on fleet size and vehicle availability. We schedule rollouts in phases to minimise disruption to operations.
Yes, our telematics platforms can typically be integrated with existing fleet or ERP systems your operations team already uses.
Response and restoration targets are defined contractually as part of your SLA and vary by service tier — this is agreed before the engagement begins.
No. Most clients use managed services to extend their internal team's capacity, particularly for 24/7 monitoring and specialist tasks.
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